Providence is a Customer Experience and Contact Center industry professional with 20+ years of experience across several industries such as Healthcare, Wireless, Financial Services, Energy and Cable. She has served in various BPO roles, including Operations, Account Management, Project Management and Business Development Marketing. This diverse background enables her to lead with a holistic CX perspective and drive impactful results. As the division lead of Truelio CX, she spearheads the development and implementation of transformative CX strategies, aligning teams to deliver exceptional outcomes for clients.
With over two decades of expertise in Customer Experience and the Contact Center industry, Brian has a proven record of driving brand transformation and growth through strategic, customer-centered leadership. As Chief Brand Officer at Truelio, he shapes the company’s creative vision, communications, and culture, championing the storytelling that defines the brand’s core identity. Brian’s innovative strategies have consistently propelled financial growth and brand success for some of the world’s leading customer and brand experience organizations, solidifying his reputation as an industry leader who combines vision with impactful execution.
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